Last updated: 30/06/2025

At The Wallace Collective, we are committed to protecting your privacy and handling your personal information responsibly and transparently.

1. Who We Are

The Wallace Collective (“we”, “our”, “us”) designs and delivers bespoke outdoor living spaces across Scotland. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, or work with us.

2. What Information We Collect

We may collect and process the following personal information:

• Contact Information — such as your name, address, phone number, and email address.

• Project Details — information relevant to your enquiry or project, such as your location, design preferences, and budget.

• Website Usage Information — including IP address, browser type, and pages you visit on our website, collected through cookies or similar technologies.

• Payment Information — where necessary to process transactions (processed securely via trusted payment providers).

• Communication Records — such as emails, messages, or notes from calls and meetings.

3. How We Use Your Information

We use your personal information to:

• Provide our design, consultation, and installation services.

• Respond to your enquiries and keep you updated about your project.

• Send you relevant information about our products, services, and promotions (only if you have opted in).

• Improve our website and services through analytics and feedback.

• Comply with legal obligations or protect our legitimate business interests.

4. How We Share Your Information

We never sell your data. We may share your information with:

• Trusted service providers and contractors who help us deliver our services (e.g., landscaping teams, suppliers).

• Professional advisors, insurers, or legal authorities if required to comply with regulations or protect our rights.

• Third-party partners for secure payment processing.

All third parties are required to respect your data privacy and only process it for specified purposes.

5. How We Store and Protect Your Information

We store your information securely and take reasonable steps to protect it from unauthorised access, misuse, or loss. We keep your data only as long as necessary for the purposes outlined above or as required by law.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you.

• Correct or update your information.

• Request the deletion of your information (where applicable).

• Object to or restrict certain types of processing.

• Withdraw your consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details below.

7. Cookies

Our website may use cookies to enhance your browsing experience and analyse site traffic. You can adjust your cookie preferences in your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

9. How to Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch:

The Wallace Collective
Email: info@landscapingbywallace.co.uk
Address: 2 Strathearn House, Maidenplain PL, Aberuthven, Perth & Kinross, PH3 1GW

If you have concerns about how we handle your data, you can also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.